1. Dial 999 on your phone. Ask for ambulance
2. Prepare to answer the following
The exact location, land mark
- Your telephone
number / call back number
- What is
How many people need help ?
What is their age/gender ?
Are they unconscious ?
Are they breathing ?
3. Do not hang up until you are
told to do so.
999, is the
nationwide emergency number. The country 999 operating system manned by
Telekom Malaysia and operates 24hrs daily. 999 can be dialed through
fix-line phone or mobile phone. When there is no emergency, but you need
ambulance to transport your family to hospital for routine check-up,
don't call 999. Call your local non-emergency ambulance service
for St. John Ambulance Penang Non-emergency Patient Transport Ambulance
When you call
999, a telephone operator will ask you which emergency service you need:
Fire & Rescue
Tell the operator your
location and you need ambulance if the emergency happen required emergency
ambulance service. Then your call will be diverted to local hospital or
emergency ambulance service provider.
| 999 emergency,
can I help you?
| I am in Bayan
Lepas, Penang. I need ambulance, someone fainted
The emergency medical
dispatcher will always ask for the following details:
The exact location of the incident, house number and name of the street
The nearest road junction or land mark (to ease the emergency
ambulance get to you quickly)
- Your telephone number (
very important: we can contact you back if ambulance cannot get
to the location)
You will then be asked about
the incident/patient's condition. If possible, be ready to pass on as much
detail about the patient as you can. Don't panic while giving information,
talk slowly and clearly.
- What is happening
How many people need help ( 2 person injured is totally different
with 10 injured)
What is their age/sex
Are they unconscious
Are they breathing
Do they have chest pains
Are they bleeding.
emergency, can I help you? what is happening?
|Someone fainted at
the coffee shop.
Tell me the exact location with the landmark please.
| ABC coffee shop
at Jalan XYZ, coffee shop just next to the SS bank. I will wait for
the ambulance at the roadside of Jalan XYZ. I am wearing a t-shirt
with red colour.
What is your telephone number?
| 6469934 My name
can you tell me about the patient condition?
| A man about 60
y/o fainted suddenly, he still breathing.
The questions about the
patient's condition do not delay the response and allow us to work out what
resources are required. Remember: Don not hang up your phone until the
operator tells you to do so.
The details of the call are
then passed to the nearest ambulance medic by radio or telephone. The
emergency response can be on its way as soon as we have the address.
The ambulance medics will be
updated on their journey about the patient's condition and any information
related to the safety. We will aim to get help to you as soon as possible
within ten minutes.
In the meantime, you will be
asked to help the ambulance medic to get quickly to the patient, e.g.
- Turn on the lights
inside and outside of your house.
Make sure the front door is open and unlocked.
If possible, have someone waiting outside to direct the ambulance medic.
Get out any medication the patient takes.
- Ensure that any pets -
especially dogs - are put away.
- Don't off your
hand-phone or put it in "silence" mode. Be ready to receive any call
back by the Emergency Medical Dispatcher.
You will be asked to give
any information to help ensure the safety of the medics.
You will be told how to help
the patient until the arrival of the ambulance medics.
When help arrives, the
patient's condition will be assessed and pre-hospital care/ treatment will
be given at the scene.
If after treatment, the
patient's condition is still critical, then the local hospital will be
alerted so as to prepare for their arrival.
The patient will either be
taken to the local government hospital accident and emergency (A & E)
department or to the private hospital of patient own choice (charges may
The ambulance medic will
report to the doctor or medical staff at hospital all the assessment and
patient condition as well as pre-hospital care given to the patient.
Myth: Patients arriving
hospital in emergency ambulances receive priority treatment at the A
& E Department
Truth: ALL patients arriving at A & E
Department will be assessed by the medical staff at the hospital.
Those assessed as critical will be attended to first, followed by
Having handed over the
patient the medic need to make sure paperwork is complete and their
equipment and ambulance is ready for another call.
Download video clip on 999
( avi format, 113MB )
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